Intro to WhatsApp Chat section

In this video, we will explore the chat section in Landbot, a powerful tool that enables you to engage with your chatbot users in real-time. From the inbox section to the filter by feature, we will show you how to use it effectively.

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We will guide you through assigning conversations to agents, closing and pausing chats, and launching a chatbot into the conversation. You will also learn how to send files, record voice messages, and use emojis.One of the most useful features is the shortcut manager, which allows you to create shortcuts for frequently used messages. Additionally, you can send private notes that only you and your teammates can see.

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On the right side of the chat section, you will find information about the user, including their name, country, device, and browser used, among other details. You can also create and update variables from the user in the variables section. By the end of this video, you will have a better understanding of how to use the chat section in Landbot to improve user engagement and streamline your communication with chatbot users.