Display and export chatbot data

Learn how to analyze your chatbot's performance and optimize it for better user engagement. Display and export your chatbot's data in this quick tutorial.

In this tutorial video, you'll discover how to display and export your chatbot's data for better analysis and optimization. We'll start by heading to the analyze section of the chatbot and exploring the metrics section, where you can track key metrics and the overall performance of your chatbot.

Next, we'll dive into the Users section, where you can see the different users that went through the flow with their respective data. You'll learn how to export this raw data in a csv file with just a few clicks.

Finally, we'll explore the flow analytics section, which displays your entire chatbot flow just like in the builder. You'll learn how to interpret the red arrows that represent drop off rates, indicating where users left the chatbot. With this valuable insight, you'll know exactly where to make changes and optimize your chatbot's drop-off rate for better engagement.

By the end of this tutorial, you'll have a comprehensive understanding of how to analyze and optimize your chatbot's performance, giving you the tools to create more effective and engaging chatbot experiences for your users.

00:00 Metrics section

00:13 User sections

00:25 Flow analytics

Course episodes

Key Takeaways

  • Chatbot Metrics
  • User section
  • Flow analytics