Take care via Human Takeover block

Learn how to set up a human takeover block in a chatbot to improve customer experience and handle complex queries. Follow the simple steps to create a block and assign agents.

In this video, we'll walk you through the process of setting up a human takeover block in a chatbot. This feature allows you to seamlessly transition from a bot conversation to a human conversation to better assist customers with complex queries.

To get started, we'll create a Human Takeover block and set it up. The block is fairly simple and requires you to choose the agents from your team that you want to assign to the bot. If you don't assign any agents, the system will automatically choose one from all available agents at the moment of interaction.

Once the block is set up, you can test it by saving and publishing the chatbot, and then sharing it with a link. When a user reaches the Human Takeover block, a conversation will start between the user and the assigned agent. This is particularly useful for situations where a human-to-human interaction is necessary, such as dealing with more complex queries or complaints.

By setting up a human takeover block, you can ensure that your customers receive the best possible experience when using your chatbot. So, follow along with this tutorial and learn how to set up your own human takeover block in just a few simple steps.

00:00 Intro

00:10 Human Takeover block

00:27 Testing the chatbot

Course episodes

Key Takeaways

  • Human takeover
  • Agent interaction