Human Takeover in WhatsApp

Learn how to set up a human takeover block in your chatbot to transition to human conversation and improve customer experience. Assign agents and test it out!

Are you looking for a way to improve your chatbot's customer experience and handle more complex queries? Look no further than setting up a human takeover block. In this video, we'll guide you through the process of creating a human takeover block in your chatbot.

First, we'll walk you through how to create the block and assign agents from your team to handle the human-to-human interaction. If you don't assign any agents, the block will automatically select an available agent at the time of interaction. Once you've set up the block, we'll show you how to test it out by saving and publishing your bot, and sharing it with a link.

When a user interacts with your chatbot and reaches the Human Takeover block, they'll be connected with a real agent to help them with their query. This is particularly useful for more complex situations where a human touch is needed to provide the best customer experience.

By the end of this video, you'll have a human takeover block set up and ready to improve your chatbot's capabilities. So join us and learn how to create a seamless human-to-human transition in your chatbot today!

00:00 Intro

00:10 Human Takeover block

00:27 Testing the chatbot

Course episodes

Key Takeaways

  • Human takeover
  • Agent interaction