The City of Liverpool and the power of a citizen-centric approach

"We’ve made sure that, as part of the process of using the virtual assistant, we ask everybody to give us feedback and it’s been really positive. It’s great to read people saying it enabled them to find what they’re looking for or that it helped them complete the task they were doing, while others saying they wouldn’t have used digital services previously and are now comfortable in using them through the landbot."

William Costello - Head of Digital Services at Liverpool City Council