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Speed up your online survey development using our general survey flow to get you on the right track.
A conversational customer survey template that makes providing feedback natural and fun.
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Landbot is a no-code chatbot builder that allows you to create conversational experiences using a simple drag-and-drop interface. To make the development process even esiers, we offer an evver growing library of templates including questionnaire and survey templates.
Chatbot is a software that enables brands to talk to customers or collect data in a manner of automated conversation. Many think all bots use AI and are complicated to build. However, AI is not essential to creating a functional bot. In fact, many high-performing bots do not use AI but a pre-defined conversation flow that takes user from A to B without friction.
Conversational questionnaire template is a questionnaire or a survey that has been reformatted to feel more like a conversation.
Conversational approach offers the popular one-on-one experience and sense of immediacy while keeping our human resources costs low. In other words, your customers can experience the survey or questionnaire as a conversation wih a customer service rep rather than a cold request.
There are several advantages to using a chatbot survey template as opposed to a traditional one. Customer satisfaction surveys are extremely important in ensuing high quality customer experiences. However, many customers find filling out those questionnaires tiresome. Nobody likes forms with endless series of questions.
Up till now, many brands compromised on feedback collection by only including close ended questions or limiting the number of question to minimum. While these strategies are smart, they limit the brand’s ability to obtain quality data. Chatbots, making the survey experience more interactive, conversationa and human, removing the “form-frustration” phenomenon from the equastion. Since, conversation feels more natural and engaging you are not only able to collect more data but give your brand a much more human face.
Last but not least, chatbot questionnaire template can be easily adapted to a variety of communication channels from the web to messaging apps or social media.
All the templates are free and accessible to use in the free Sandbox plan. However, the free plan limits chatbot conversations to 100 per bot. So, if you are planning on launching a bigger survey, you better think about subscribing!
Our survey and questionnaire templates showcase a plethora of features from simple open-ended questions to button, picture or multiple choice questions. In addition, you can enrich the templates by adding Slack or Zapier integration to export the collected data from Landbot to a tool/database your already use. Furthermore, you are also free to fully adjust the bot design to your brand image, without coding.
While no large-scale studies have been conducted, chatbots have demonstrated to have much higher engagement and success rate than traditional forms.
For instance, when we first started developing our platform, we noticed Landbot-driven campaigns and forms had a quadruple conversion rate as opposed to normal form or CTA buttons. You can also check out our customer success stories for specific results achieved with Landbot.