Customer Support 

Chatbot Templates

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your customer to instantaneous, 
friendly support experiences!
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Basic Customer Support

Provide your prospect and customers with basic information on demand.

FAQ

Customize this FAQ template to answer your customers’ most common queries.

Automated Customer Support

Reinvent your customer service with this self-service help center bot template

Customer Support Templates FAQs

Do I need a customer support chatbot?

Whether or not you need a customer service chatbot largely depends on your business strategy and priorities. For instance, these types of website chatbots or messenger chatbots are of great use if you need to provide support 24/7. They are also great at dealing with frequently asked questions and so deferring large volumes of simple repetitive inquiries for your team which is free to focus on the more complex issues. 

If you are struggling to answer customer queries in a timely manner and failing to provide a satisfactory customer experience, you might want to consider getting a chatbot.

Are your customer support chatbot templates free?

Yes, all our customer support chatbot templates are free. However, if you wish to use them on a larger scale, you will need to pick a subscription plan that suits your needs. The free Sandbox plan limit chatbot conversations to 100. 

If I don’t see the template I’m looking for, can you build one for me?

If you didn’t find the customer support template that fits your needs you can either:

>Build one from scratch (Landbot is a no-code builder which makes build a chatbot from zero as easy as modifying an existing template).
>Hire one of our affiliate partners to do it for you (We have a fast-growing affiliate program composed of agencies and makers with substantial experiences in creating conversational experiences with Landbot).

Do I need to know how to code to build a customer support chatbot with Landbot?

No, you don’t need any coding skills in order to use Landbot to create chatbots, integrate them with tools you already use and embed them on your website, landing page, or even launch them on messaging apps.

Landbot is a powerful no-code builder that enables you to create conversational flows using a drag and drop canvas. You can build an assistant to fuel user engagement, collect data, or provide support without ever needing to write a single line of code. Though, if you do have a developer on your team, it’s possible to combine the no-code elements with blocks on Javascript or CSS.

How can Landbot’s chatbot templates help my customer service team?

Our customer support chatbot templates are designed to take the pressure off your support team by:

>Resolving routine commonly asked questions
>Directing customers to the right resources and content
>Dealing with routine processes such as feedback collection

Can I test my customized customer support templates before launch?

Yes, every template can be tested in a preview mode for both desktop and mobile. However, the best way to test all the integrations and data collections is by opening the custom bot URL in a new tab and testing the flow as a final user. You can learn how to test & preview templates with this video tutorial.

Can I connect the templates to other CRM tools?

Yes. You can either use one of our out-of-the-box integrations such as Zendesk, Salesforce, GoogleSheets, Mailchimp, or Zapier. Or, use the webhook feature to integrate any tool.

Can I use these customer support bot templates for WhatsApp and Facebook Messenger as well? 

The customer support chatbot templates on this page are designed for the web. However, our library does include several WhastApp chatbot templates and Facebook Messenger bot templates:

eCommerce feedback
eCommerce support
Event registration
Food delivery support
Product survey
In-store pickup