Advanced Support Automation
Address complex customer issues or requests and resolve them quickly and easily with this free chatbot template.
About this template
About this WhatsApp Chatbot template
Provide the best customer experience by combining automated FAQs and live human agent support for the web and WhatsApp.
This advanced support bot template with a built-in human support agent takeover feature addresses your potential and existing customers' queries around the clock. It creates a ticket instantaneously to be handled by the support team, thereby improving the user experience and considerably shortening the resolution times.
The conversational design of this bot template saves users valuable time & effort by easily communicating the issue at hand instead of filling lengthy support forms supported by a persistent menu for easy navigation. Suppose the query is urgent or requires a human touch. In that case, it seamlessly transitions the chat to a human support agent for immediate assistance.
All in all, it helps in setting the right customer expectation for a follow-up and an expected resolution time.
Use cases
Integrations
Google Sheets
SendGrid
Zapier
Key features
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Collect customer queries & support requests
Send an automated confirmation email to the user
Create a support ticket in your ticketing system
Receive quick responses on WhatsApp with 'Reply buttons'
Drag, drop and launch within minutes...
Save time and costs by deploying ready to launch templates developed by conversational design experts & optimised by marketers to boost conversion.
Share your unique bot link with the world as a full-page bot without a landing page or simply embed it in your website as a popup modal, live chat bubble or iframe.
Engage users in multimedia conversations with GIFs, images, videos or even documents.
Convert parts of your bot flow into re-usable blocks & reduce development time by over 90%.
Why use a support template?
GO LIVE IN MINUTES
Save development time & cost with chatbots developed by conversational design experts to boost conversion.
100% CUSTOMISABLE DESIGN
Customize any element including backgrounds, fonts, colors, buttons or choose from predefined designs.
EMBED BOT IN MULTIPLE WAYS
Share a full page chatbot link or simply embed it in your website as a popup modal, live chat bubble or use iframe.
pRE-SET APP INTEGRATIONS
Sync data in realtime across leading apps with ready to setup integrations available in each chatbot template.
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Here’s what people say about us
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"It's versatile and easy to use. One of my favourite tools."
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Graphic Designer
"The perfect tool for professional communication"
Information Technology Operations Specialist
"Most powerful chatbot builder on the market"
Founder & CEO
"Landbot helps us capture high quality leads."
Growth Manager
"It allows to create bots for Facebook, Web & WhatsApp"
MarTech Director
"Great way to create friendly, sophisticated quizzes"
CEO - Small business
"Great way to get engagement on a survey."
Chief Technology Officer
"Best interactive experience "
Community Experience
What’s a Landbot chatbot template?
There are three ways to go about building a conversational app with Landbot:
1 - Do it all from scratch but still without coding
2 - Use only a few pre-made elements (bricks)
3 - Pick and customize a pre-designed template
There’s no need to reinvent a flow if our conversational experience designers already built a chatbot template for your use case. Before committing to a free sign up or a specific template, you can always use the preview function to try out the end-user experience. When you do load your chosen template, you’ll see the conversational flow all set up for you with guiding notes when needed.
All you have to do is customize the content inside the flow that’s already there. Edit the text, images, gifs, and links in the blocks so they fit your brand and product!
Do I need to pay to use these bot templates?
The vast majority of the templates (around 90%) are free and will remain free after the free trial ends.
Do I need any coding skills to use these templates and launch a bot?
No, you don’t need coding skills. Landbot is a visual no-code builder with a friendly interface that allows for a quick learning curve.
Can I integrate this bot with external applications?
Yes, Landbot offers a wide variety of out-of-the-box integrations such as Google Sheets, MailChimp, Salesforce, Slack & Email Notifications, Zapier, Stripe, etc. The Professional plan also offers a no-coder-friendly option to set up API webhooks with pretty much any tool or software.
How quickly can I publish my bot using a template?
Launching a bot using a template will take only few minutes. It depends on the amount of customization you plan to put into your chatbot.
Is it possible to create quick answers or buttons on WhatsApp for faster navigation?
Yes, with the Reply buttons feature you can create up to 3 buttons in a WhatsApp bot for quick replies, saving time and effort to the user of the bot. For more than 3 buttons, you can utilise the Keyword Options block to give a list of options and trigger keywords typed by the user.
What's the pricing for the WhatsApp chatbot? How many chats does it include?
The pricing depends on a few factors such as volume of monthly chats, number of agents, and more. Our most popular WhatsApp Pro plan starts at €200/mo and includes 2,500 chats per month. Extra chats beyond that have an additional cost. For large businesses looking for higher volumes, we offer custom plans as per requirements. Please check our pricing plans for more details about the benefits and features included.
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