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Customer Support Service template

Use this WhatsApp bot template to create a sophisticated customer support system.

About this template

About this WhatsApp Chatbot template

Nowadays, customers expect a quick, simple way to get the answers they need.If you're providing a product or service, this template allows you to provide information about your product and answer frequently asked questions (FAQs), all through WhatsApp.

But that's not all of it!You can give users a way to ask their own questions. You or your team will be notified via email, and you can respond accordingly. If appropriate for your product or service, you can also use the pricing calculator. And if users still need assistance, they have the option of connecting with a human agent!

Use cases

Support & FAQ

Integrations

templates landbot logo airtable

Airtable

templates landbot logo google sheets

Google Sheets

Key features

landbot features list check

Answer the FAQs by your users, automatically

landbot templates key features list

Price calculation with a built-in calculator

landbot features list check

Give the option to talk with a human

landbot features list check

Provide easy options to users with Reply Buttons

Drag, drop and launch within minutes...

mobile chatbot builder landbotlandbot templates chatbot builder
landbot templates conditional flow
Conditional logic flow

Create personalized experiences with rules, conditions, keywords or variables based on user data.

landbot templates multi purpose question
Multi purpose question blocks

Ask questions & collect info from visitors with zero friction. Choose from over 14 question blocks.

landbot templates interactive media blocks
Interactive media blocks

Engage users in multimedia conversations with GIFs, images, videos or even documents.

landbot templates reusable bricks
BRICKS - REUSABLE BLOCKS

Convert parts of your chatbot flow into reusable blocks & reduce development time by over 90%.

Why use a feedback chatbot template?

landbot templates launch your bot

GO LIVE IN MINUTES

Save development time & cost with chatbots developed by conversational design experts to boost conversion.

landbot templates look and feel

100% CUSTOMISABLE DESIGN

Customize any element including backgrounds, fonts, colors, buttons or choose from predefined designs.

landbot templates share or dispaly bot

EMBED BOT IN MULTIPLE WAYS

Share a full page chatbot link or simply embed it in your website as a popup modal, live chat bubble or use iframe.

landbot templates app integrations

PRE-SET APP INTEGRATIONS

Sync data in realtime across leading apps with ready to setup integrations available in each chatbot template.

Here’s what people say about us

landbot templates ratings g2
g2 stars landbot

"Start your WhatsApp communication in no time"

Amin M
Amin M

CTO

g2 stars landbot

"Landbot's by far the best User Interface to build chatbots."

Alisa B
Alisa B

Chatbot Developer

g2 stars landbot

"The best chat service for small businesses, hands down"

Sam R
Sam R

CEO - SMB

g2 stars landbot

"Integrations with other apps is a huge upside"

Tom
Tom

Co-Founder

g2 stars landbot
"The best chatbot tool there's in the market"
Guilherme
Guilherme

CEO

g2 stars landbot
"Intuitive, fun & powerful bot (even in free plan)"
Eva
Eva

Online Marketer

g2 stars landbot
"Easy builder for high impact conversations!"
Narciso
Narciso

Innovation Leader

g2 stars landbot
"Very easy to build the most complex chatbots"
Matej
Matej

Marketing Manager

Here’s what people say about us

landbot templates g2 star ratings
g2 stars landbot

"Start your WhatsApp communication in no time"

Amin M
Amin M

CTO

g2 stars landbot

"Landbot's by far the best User Interface to build chatbots."

Alisa B
Alisa B

Chatbot Developer

g2 stars landbot

"The best chat service for small businesses, hands down"

Sam R
Sam R

CEO - SMB

g2 stars landbot

"Integrations with other apps is a huge upside"

Tom
Tom

Co-Founder

We’ve got you covered with answers!

Frequently asked questions

landbot templates FAQs

What’s a Landbot chatbot template?

There are three ways to go about building a conversational app with Landbot:‍1 - Do it all from scratch but still without coding2 - Use only a few pre-made elements (bricks)3 - Pick and customize a pre-designed templateThere’s no need to reinvent a flow if our conversational experience designers already built a chatbot template for your use case. Before committing to a free sign up or a specific template, you can always use the preview function to try out the end-user experience. When you do load your chosen template, you’ll see the conversational flow all set up for you with guiding notes when needed. All you have to do is customize the content inside the flow that’s already there. Edit the text, images, gifs, and links in the blocks so they fit your brand and product!

Do I need to pay to use these bot templates?

The vast majority of the templates (around 90%) are free and will remain free after the free trial ends.

Do I need any coding skills to use these templates and launch a bot?

No, you don’t need coding skills. Landbot is a visual no-code builder with a friendly interface that allows for a quick learning curve.

Can I integrate this bot with external applications?

Yes, Landbot offers a wide variety of out-of-the-box integrations such as Google Sheets, MailChimp, Salesforce, Slack & Email Notifications, Zapier, Stripe, etc. The Professional plan also offers a no-coder-friendly option to set up API webhooks with pretty much any tool or software.

Can I start building my bot before my WhatsApp API access is approved?

Landbot’s special WhatsApp Test environment feature allows you to build and test your WhatsApp bot before your API application gets approved.This is possible because the testing channel is a closed one, and only allows communication between the Landbot interface and the phone number you associated with the test account. So you can already test your WhatsApp bot with your own phone, and have it ready to be published live to your users when the access is approved by WhatsApp.

Is it possible to create quick answers or buttons on WhatsApp for faster navigation?

Yes, with the Reply buttons feature you can create up to 3 buttons in a WhatsApp bot for quick replies, saving time and effort to the user of the bot. For more than 3 buttons, you can utilise the Keyword Options block to give a list of options and trigger keywords typed by the user.

What's the pricing for the WhatsApp chatbot? How many chats does it include?

The pricing depends on a few factors such as volume of monthly chats, number of agents, and more. Our most popular WhatsApp chatbot plan starts at €150/mo and includes 1000 chats per month. Extra chats beyond that have an additional cost.For large businesses looking for higher volumes, we offer custom plans as per requirements. Please check our pricing plans for more details about the benefits and features included.