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Marketing’s Impact on the Environment and how to Reduce it

Illustrator: Xelon Xlf
marketing sustainability

Please note that 'Variables' are now called 'Fields' in Landbot's platform.

Please note that 'Variables' are now called 'Fields' in Landbot's platform.

Whenever someone mentions “the environment,” my mind immediately wanders to that moment in the Simpsons Movie, when the Simpson-version of Green Day state, after playing for three and a half hours, “Now we’d just like a minute of your time to say something about the environment?” After a second of silence, the crowd goes wild, boos them off stage while throwing garbage at them, and accuses them of being “preachy.”

The overall feeling towards the environment today is very different from the fictional Simpsons concert-goers. There is a lot more concern around the topic, both from businesses and individuals alike, and the general consensus is that, yes, we should be doing something to protect the world around us. 

When it comes to certain industries and sectors — mass production of goods, air travel, fossil fuel exploration, among many others — we are quick to recognize their negative environmental impact. However, other more seemingly innocuous business practices end up taking their toll as well. 

As you might have guessed from the title, yes, I’m talking about marketing practices. 

Marketing’s Carbon Footprint

If you’re a marketing professional, you might be wondering, and worrying, about how your daily job can have a negative impact on the environment. I get it — it’s not something one thinks about when almost all one does is sit behind a computer and get one’s tasks done. 

How can creating campaigns, writing copy, or sending out a newsletter possibly be a bad thing?

Marketing’s carbon footprint is not as straightforward as, say, fast fashion mass production, but it does exist. Let’s take a closer look at it.

Promotional Materials

Starting with what, now that you’re reading about it, might seem obvious — promotional materials.

Promotional materials include any object that you produce that either bears the name of your company, your logo, or any type of imagery that people can easily associate with your business. These can be flyers that you give out at conferences, themed t-shirts, branded pens, notebooks, tote bags, you name it. Anything that you gift to either your current or prospective customers, partners, and employees, can be considered a promotional item. 

They’re not very costly in terms of production, and represent a good chance to promote and give internal and external visibility to your brand. Promotional materials seem pretty harmless. And, let’s face it, who doesn’t love a freebie? 

Personally, my pyjamas are all t-shirts I got at previous jobs and my reusable water bottle is from Pipedrive, even though I’ve never worked there. 

But even though I hang on to my freebies for dear life, that’s not how most people operate. On average, people get rid of the promotional products they receive within six months of getting them, even if they found them interesting at first. That means that all those cute free gifts you idealized and produced hoping they’d serve a purpose eventually end up in the dumpster. 

Depending on what exactly those objects are, they might be easier to recycle (notebooks or calendars), or more difficult or not recyclable at all (certain plastics, fabrics dyed with specific types of paint.) And yet, to recycle or not to recycle is just the end of the road. Until they reach that point, all promotional materials must be produced and then packaged and distributed.

Source: Équiterre

All steps of these items’ lifecycles have their own environmental impact, from the sourcing of the materials and the manufacturing to how they are packaged and distributed. Same as with each item’s recyclability, these steps’ impact will differ according to the object in question. The environmental impact of an organic cotton t-shirt dyed with water-based ink is very different from that of a non-recycled plastic pen. It’s also very different if you get your materials locally sourced and produced or if you have to order them from across the world and ship them to your location. 

The variety of promotional materials available, as well as their product lifecycle, makes it so that it’s difficult to assess the environmental impact of the sector as a whole. Still, there’s no denying that a seemingly innocent part of a lot of marketers’ jobs has a wider impact than one might think. 

Energy Consumption

Now, if you’re thinking, “I’m good, I just run advertising campaigns,” or “I’m just sitting here writing this blog article,” followed by “there’s no way my job is helping destroy the planet,” I’m sorry to break it for you, you are. 

I’m being a bit dramatic and, of course, if you compare your daily marketing activities to other wayyyy more polluting industries, you are not the problem. But alas, the tools you need to get your work done can negatively affect the environment, too. 

First, there’s the internet. If it weren’t for it, a lot of us wouldn’t have jobs, or they’d look completely different. The internet is the reason you’re reading this. I wrote it from the comfort of my home in Lisbon, and you’re reading it wherever you are in the world. The internet is awesome, and it has revolutionized how we work, live, communicate, access information, buy things, etcetera. But have you ever stopped to think about the energetic toll that all takes?

Networked broadband, servers, data centers, cellular towers, and more need to continuously run for us to be able to access information and communication whenever our hearts desire, which, at this point, has become nearly 24/7. All of this translates into huge levels of energy consumption globally, which in turn has its negative effects. It’s estimated that, by 2030, US data centers’ energy consumption will reach up to 974 terawatt-hours (TWh), opening up the possibility of data centers being responsible for 26 percent of all energetic consumption in the US alone. 

But that’s not all. 

Marketing-specific activities further increase this energy usage. For example, the carbon output of 65 sent emails is virtually the same as driving an average-sized car for just under one kilometer. That means your email marketing campaigns aren’t so harmless after all. Not just that, but if you think about it, for every calendar event you create an email gets sent out to all people invited to it; you are probably getting notifications from your productivity tools or your marketing automation software. Changed your company’s Twitter login credentials? Boom, one more email in your inbox. 

I don’t know about you, but for me, it’s kind of scary to think about the environmental impact of something so simple as sending out an email. If in addition to that, you take into account that the average enterprise uses 120 martech tools, you might begin to have a clearer image of how marketing can impact the environment. 

Marketing’s Ultimate Goal

This is collateral damage, but marketing’s ultimate goal is to help your business thrive by generating brand awareness and, consequently, driving sales. This is true whether you’re in the B2C or B2B side of business. 

The environmental impact of buying things is clearer to identify in B2C. If you’re driving sales for your product, you have more people buying so you need to produce more, so you’ll need to harness or transform more raw materials into your final product. But you need people to keep buying, so you want to encourage consumers to repurchase a similar product sometime in the future, so you kind of need that first product to go to waste sooner or later. This frenzied incentive for people to keep buying ends up generating a never-ending cycle of buying/tossing/buying again, which we are more or less aware is not that good for the environment. 

Although not as visible, the same happens in B2B purchases. Let’s say you’re a SaaS company. The more customers you have, the bigger and better servers you’re likely to need to accommodate for users’ traffic and data storage, resulting in higher energy consumption. 

But obviously, your business needs to survive, and you can’t just stop selling your product or service, so you need marketing to keep helping you get more customers. So what can you do to reduce your carbon footprint?

Sustainable Marketing

Fortunately, the general public is much more receptive to better environmental practices than the audience in the Simpsons movie, and protecting the planet has become a general concern. 

So, if, after reading up until this point, you’re worried that you’re leaving a negative carbon footprint, never fear. There are ways to improve!

Green Marketing

Same as environmental concerns, so have green marketing and other environmentally focused strategies come into the spotlight. 

But what exactly is green marketing?

The concept can involve several different things, such as creating an eco-friendly product or using eco-friendly packaging, but also adopting sustainable business practices

Inside the marketing scope, the latter is the one that matters most since, regardless of the product or service you sell, there are ways to incorporate sustainability into your business. 

Starting with the more obvious, once again, you can turn to sustainable/recyclable materials to create your promotional items and thus reduce the negative impact of your marketing campaigns. It’s unlikely that you’ll be able to remove plastic altogether from the process, but try as much as possible to use recycled/recyclable plastics. In addition to that, you can turn to organic cotton as a fabric for things like t-shirts or tote bags and opt for water-based ink instead of other chemical-filled options, or even other materials like hemp, jute or cotton

When it comes to promotional materials, you should also think locally instead of globally. It isn’t just the raw products that have an environmental impact, it’s the way they are produced and distributed as well. Insofar as possible, you should aim to produce your materials locally, so that they don’t have to travel across the world to be delivered to you, further increasing its carbon footprint. And finally, try to produce as minimal a quantity of promotional materials as possible. You need to have enough for your event or campaign, sure, but try not to overproduce and end up with a stash of notebooks that won’t ever leave their cardboard box sitting in your supply closet. However, if you already have such a stash, do you really need to produce a new one, or can you resort to what you already have in hand? 

This kind of recycle/reuse/reduce mentality is part of a broader mindset that you should implement across your business if you really want to adhere to green marketing. 

As mentioned above, green marketing isn’t exclusively about marketing pratices but it includes adopting sustainability across your whole business. If there’s one thing you don’t want to do is green washing — conveying a false impression that your business is more environmentally sound. The most common examples of green washing are fast fashion brands that position themselves as going green by launching a line of sustainably produced clothing, when the rest of their lines remains the same. 

So, true sustainability is a joint, cross-departmental effort, and you can and should incentivize it not just inside your marketing department. 

I talked about how the simple act of sending an email can add up to a bigger carbon footprint than one would expect. If you’re mindful about your company-wide communications, for one, you can start sending less emails to inform people about more topics. The same goes for meetings; if you’re mindful of people’s time and aim to be more organized, you can schedule less meetings, hence triggering less email notifications. If you’re working in the office, and need to ask someone something or exchange a few quick ideas, just walk up to them and have a chat and if you need more time, book it there, in person. 

Speaking of office, you can make it greener by switching to energy-efficient light bulbs, implementing a recycling program, and using sustainably produced office materials. 

In what the carbon footprint of the tools and software you use is concerned, in addition to striving to send less emails, you can review what your teams are using and keep the ones you truely need. I’m sure that among your martech stack of 120 tools, you’ll find one that’s become redundant and replaced by another already in use, or one that is used just by one person and isn’t justifiable. By sticking to the absolute essential, you’ll be saving precious terawatt-hours.

Finally, be vocal about your sustainability practices and lead by example, both internally and externally. If you’re incorporating green marketing into your business practices, why not showcase that to your customers? That way, you’ll be raising awareness about it and, who knows, you might end up convincing other business to go green, too. 

Conclusion

As you can see, reducing your marketing’s carbon footprint isn’t as straightforward as you might think. 

However, I don’t want you to feel defeated even before you begin. So, start small and with something you know you’ll be able to see through to the end and stick to in the long run. It can be switching paper providers, producing less marketing materials, or something as simple as turning off your computer at the end of the day to save its battery and have to charge it less. 

It may seem daunting, and with people becoming more and more environmentally conscious, you might feel like you’re not doing enough. But don’t worry; being aware of your impact on the environment is already a good place to start and, hopefully, this article will help you out. 

Frequently Asked Questions about Landbot Pricing

What’s a Landbot chatbot template?

There are three ways to go about building a conversational app with Landbot:

1 - Do it all from scratch but still without coding

2 - Use only a few pre-made elements (bricks)

3 - Pick and customize a pre-designed template


There’s no need to reinvent a flow if our conversational experience designers already built a chatbot template for your use case. Before committing to a free sign up or a specific template, you can always use the preview function to try out the end-user experience. When you do load your chosen template, you’ll see the conversational flow all set up for you with guiding notes when needed.

All you have to do is customize the content inside the flow that’s already there. Edit the text, images, gifs, and links in the blocks so they fit your brand and product!

What’s the difference between a chat, a WhatsApp chat, and an AI chat?
  • A chat in Landbot represents a structured conversation between your bot and an end user, following a rule-based flow for web chatbots. It guides the user through specific tasks using buttons, keyword triggers, and decision trees with predetermined responses.

  • A WhatsApp chat in Landbot is a conversation between your bot and an end user on WhatsApp, following Meta’s messaging rules. When an end user messages your bot, a 24-hour window opens, allowing free responses, and the interaction counts as a WhatsApp chat in your Landbot plan. After 24 hours of inactivity, only pre-approved Message Templates can be sent, which you can manage directly in the Landbot platform.

  • AI chats incorporate AI functionalities, leveraging Landbot’s AI feature blocks or AI Assistants for lead generation, FAQs, or appointment booking. This enables the bot to understand intent and provide personalized, real-time responses instead of relying solely on predefined flows. AI chats are tracked and billed separately from regular chats and WhatsApp chats.

What is considered a “seat” in a Landbot plan?

A seat refers to a user license that grants an individual access to the Landbot platform under a specific account. Each seat allows one team member to log in, build, manage, and collaborate on chatbots. The number of seats included depends on your subscription plan, and additional seats can be purchased on all paid plans.

What subscription plans does Landbot offer?
  • Starter: Ideal for individuals and small businesses looking to create website chatbots effortlessly.

  • WhatsApp Starter: Perfect for small teams and businesses automating conversations across websites, Messenger, and WhatsApp.

  • Pro: Great for growing teams that need advanced features, automation, and integrations for website chatbots.

  • WhatsApp Pro: Best for businesses looking to scale customer interactions on WhatsApp with automation and rich messaging capabilities.

  • Business: Tailored for enterprises that require a fully customized chatbot solution with premium support and integrations for all channels.

How does the 14-day free trial work?

New sign-ups to the Landbot platform receive a 14-day free trial with access to all Landbot features and channels. After this period, the account is automatically downgraded to the Sandbox (Free) plan, which has certain limitations. You can upgrade to a paid plan should you wish to continue using Landbot’s premium features.

How is my subscription charged?

Your credit card is automatically charged at the start of each billing period. For monthly plans, the charge is processed on the first day of each new monthly cycle, while for annual plans, it occurs on the first day of the new yearly cycle.

Can I change my subscription plan later?

Yes, you can upgrade or downgrade your subscription plan anytime within the Landbot platform. Changes will be applied according to Landbot's billing policies.

How many chats are included in the Business Plan?

Our Business Plan is fully customizable to suit your needs, including the number of chats, seats, and WhatsApp Business Account numbers. Please reach out to our Sales team for a personalized quote tailored to your requirements.

What happens when I reach my plan's chats limit?

If you go over your paid plan’s chat limit, extra chats will be charged based on the chat type. Regular chats cost €0.05 per extra chat, while WhatsApp chats also cost €0.05 per chat plus Meta’s additional fee. AI chats are €0.10 per extra chat. Business plans have custom pricing for extra chats.

Are there any plans that only include WhatsApp?

No, all of our plans that include WhatsApp (WhatsApp Starter, WhatsApp Pro, and Business) also grant access to other channels, such as web, API, and Facebook Messenger. These additional channels are included in all WhatsApp plans.

Can I add more than one WhatsApp number to my account?

Yes, you can link multiple WhatsApp Business Account numbers to your Landbot account, but the number of WhatsApp Business Account numbers allowed depends on your plan.

What payment methods does Landbot accept?

We accept Visa, MasterCard, and American Express. Bank transfers are only available for Business plans.

What currency will I be billed in?

Subscriptions are billed in Euros (€) for most customers. However, customers in the following countries will be billed in US Dollars ($): Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Paraguay, Panama, Peru, Puerto Rico, the Dominican Republic, Suriname, Uruguay, the USA, and Venezuela.

Does Landbot use the official WhatsApp Business API? How does the application process work?

Yes! Landbot uses WhatsApp’s official API to integrate the most popular instant messaging app. The API offered by Facebook(Meta) is under constant improvement, the reliability is fantastic and generates a frictionless experience for your users and for your team. To review which type of enterprises, businesses and brands WhatsApp accepts at the moment, please read our WhatsApp API application guide.

Landbot’s onboarding team helps you in the application process. Once you sign up for Landbot’s WhatsApp solution, our team will ask you to submit the required information and initiate the application process on your behalf. The entire process usually lasts around 1-2 weeks, regardless of which provider you work with. We take utmost care to ensure each business we collaborate with has their application approved, managing the application process at every step of the way. However, ultimately, the final approval decision rests with WhatsApp.

Can I start building my bot before my WhatsApp API access is approved?

Landbot’s special WhatsApp Test environment feature allows you to build and test your WhatsApp bot before your API application gets approved.

This is possible because the testing channel is a closed one, and only allows communication between the Landbot interface and the phone number you associated with the test account. So you can already test your WhatsApp bot with your own phone, and have it ready to be published live to your users when the access is approved by WhatsApp.

Do you offer support resources on WhatsApp bot creation?

Yes, you have access to a large collection of support resources including WhatsApp guides, documentation and academy videos to help you get the most out of the WhatsApp chatbot builder and campaign manager. Listed below are some of the resources:

- How to Create a WhatsApp Bot: Step By Step Guide
- How to Create & Test your WhatsApp Chatbot: Video Guide
- Landbot Academy: WhatsApp

What is the WhatsApp opt-in and how does it work?

WhatsApp opt-in is the active consent users have to give you before you can contact them via WhatsApp. Opt-ins need to be done via a third-party channel. You can learn more about WhatsApp opt-ins and how they work here.