What Are the Potential Benefits of Chatbots in HR?
When it comes to discussing the advantages of chatbots in HR, improving the employee experience is the top of the list. Rule-based and AI-powered assistants alike can help you improve the speed and quality of common human resources processes and improve employee satisfaction across all departments. All thanks to features only a chatbot can offer:
Fast & Accurate Responses
HR bots eliminate the need to send explanatory emails followed up with reminders to get answers to simple questions from HR. They deliver instant, accurate and objective responses.
Automating the repetitive, mundane & time-consuming increases the productivity of HR teams and creates more engaging work experiences by allowing them to focus on more intricate tasks.
In-Depth Data Analytics
Conversational artificial intelligence gives you an in-depth insight into the type and frequency of inquiries allowing you to identify issues and improve HR function and processes.
HR bots offer data-backed, objective, yet personalized information about benefits, salary, and company policies fostering transparency essential to employee loyalty.
Familiarity & Lack of Inhibition
Today, instant messaging feels familiar and comfortable. Moreover, the fact that a query is directed towards software and not a human being makes posing the questions easier.
What’s best, HR chatbots are not confined to a single channel but can serve your team on the web, intranet or any of the popular messaging apps like WhatsApp and Facebook Messenger.
Why Create Your HR Chatbot with Landbot?
Our no-code chatbot builder enables you to create personalized multi-channel experiences for your employees in a matter of clicks. With Landbot, designing and deploying intelligent bots can be fast, simple, and easy to manage for tech and non-tech professionals alike.
Intuitive Drag-and-Drop Builder
Create helpful conversations in just a few clicks using Landbot’s drag-and-drop interface.
Rich Responses & Media
Bring your bot to a new level with videos, images, gifs, buttons, carousels & more.
Variables for Organized Employee Data
Use variables to collect, store, organize as well as retrieve employee data in real-time.
Natural Language Processing with Dialogflow
Leverage Dialogflow’s NLP capabilities in an intuitive no-code environment.
Personalized Experiences with Conditional Logic
Trigger logic jumps to customized resolution responses based on employee inputs in real-time.
Empower Workflows with 3rd-Party Integrations
Integrate HR chatbots with your CRM and other key 3rd-party tools for smooth communication.
Publication and Deployment Made Simple
Embed & deploy your HR chatbot on multiple channels, in seconds & without coding.
Bot-to-Human Handoff with a Click
Use HR bots to screen queries and transfer them to the right department instantly if necessary.
Improve the Employee Experience with Simple yet Smart Integrations
Integrations transform chatbots into powerful automated data mangers. Landbot chatbot builder and management platform allow you to connect your HR chatbot with the tools you already use to streamline your workflow and improve internal processes.
Set up action triggers inside automated conversations to send direct notifications from Landbot to your employees instantly and effortlessly (e.g. leave requests, expense approval, etc.)
Combine safety with comfort and convenience. Implement Stripe and let your customers complete their purchases without ever having to leave the conversation using a tool that inspires trust.
Keep your HR team and employees informed about the key actions in real-time conversations. Use the “Send an Email” to send email notifications directly from Landbot without delay.
Use MailChimp integration to update your mailing lists with newly collected email addresses and other customer data in an instant. With Landbot builder, all it takes is a click of a button.
Using SalesForce to manage all clients and their data? Then connect your CRM with your HR chatbot assistant and update customer profiles with new information in real-time to prevent errors.
Keep tabs on your recruitment campaigns with Google Analytics. Collect key demographic and behavioral data about recruits to improve your talent acquisition processes.
Connect your HR bot with Google Sheets to gather, update and retrieve data about shift timings, complaints or requests in real-time during the course of conversations.
Tap into the machine learning and natural language processing power of Google’s Dialogflow while leveraging the simplicity and intuitiveness of Landbot’s no-code builder interface.
No matter what tool you use to manage your team and workflows, Zapier integration in Landbot lets you link your bots to any of the 1000 apps and tools in its extensive database
Top HR Chatbot Use Cases
Chatbots in Human resources can be leveraged in a variety of situations, helping HR professionals and employees alike. HR managers, as well as team members, stand to benefit from chatbots way beyond the scope of answering questions.
✔ Recruitment Chatbot Recruitment bots can help HR managers scour through large volumes of applications quickly and efficiently by shortlisting candidates based on predefined metrics & requirements.
✔ Onboarding Chatbot Bots can equally help out with the onboarding process, providing crucial information and training materials to new recruits 24/7 without the fear of “asking too many stupid questions”.
✔ HR Knowledge Base HR bots can respond to employee queries by understanding the context and retrieving data from a variety of backend sources or your internal knowledge base instantaneously.
✔ Request/Shift Management Bots let employees raise and easily track their requests (shift timings, holiday requests, extenuating circumstances, etc.) from anywhere and at any time improving their experience.
✔ Expenses and Payroll Management Ai can extend transactional support to HR professionals to easily manage absences and payroll, and employee calendars as well as simplify expenses submission and approval for employees.
✔ Measuring Employee Satisfaction Chatbot conversations are the simplest and most natural way to collect employee feedback and get a clear picture of employee satisfaction at efficiently and at scale.
See What Landbot Can Do for Your HR Department!
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