Refund Request System

Use this WhatsApp bot template to create an automated system to process refund requests

About this template

About this WhatsApp Chatbot template

When customers request refunds, they want their money back as fast as possible. But if you rely on a manual process, it will possibly take hours to complete. This leads to customer frustration and longer support times.

Think of how much faster you could complete refunds if you could automate your process! And that's what this template is all about.

Provide easy options to your customers with buttons that identify the most common issues for their refund requests and allow them to tell you exactly why they're requesting it. Give them a straightforward way to make proof of their request by uploading the invoice or receipt of the product/service purchased directly via WhatsApp.Send the information collected to your team, warning them about the new refund submission, so they can act immediately.

This template allows you to eliminate human error and speed up the refund process by completing specific tasks faster than humans can. And this means less time for your customers to wait, keeping them happy and decreasing their time on customer support calls.

Use cases

Support & FAQ

Integrations

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Key features

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Collect contact & refund details

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Give users an option to upload proof of purchase

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Notify your team via email with the client's data

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Provide easy options to users with Reply buttons

Drag, drop and launch within minutes...

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Multi purpose question blocks

Ask questions & collect info from visitors with zero friction. Choose from over 14 question blocks.

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Interactive media blocks

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landbot templates g2 star ratings
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"I have the flexibility to do anything I want"

Tom
Tom

Co-Founder

g2 stars landbot

"The best chatbot tool there's in the market"

Guilherme
Guilherme

CEO

g2 stars landbot

"Intuitive, fun & powerful bot (even in free plan)"

Eva
Eva

Online Marketer

g2 stars landbot

"Easy builder for high impact conversations!"

Narciso
Narciso

Innovation Leader

We’ve got you covered with answers!

Frequently asked questions

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What’s a Landbot chatbot template?

There are three ways to go about building a conversational app with Landbot

:1 - Do it all from scratch but still without coding

2 - Use only a few pre-made elements (bricks)

3 - Pick and customize a pre-designed templateThere’s no need to reinvent a flow if our conversational experience designers already built a chatbot template for your use case. Before committing to a free sign up or a specific template, you can always use the preview function to try out the end-user experience. When you do load your chosen template, you’ll see the conversational flow all set up for you with guiding notes when needed.

All you have to do is customize the content inside the flow that’s already there. Edit the text, images, gifs, and links in the blocks so they fit your brand and product!

Do I need to pay to use these bot templates?

The vast majority of the templates (around 90%) are free and will remain free after the free trial ends.

Do I need any coding skills to use these templates and launch a bot?

No, you don’t need coding skills. Landbot is a visual no-code builder with a friendly interface that allows for a quick learning curve.

Can I integrate this bot with external applications?

Yes, Landbot offers a wide variety of out-of-the-box integrations such as Google Sheets, MailChimp, Salesforce, Slack & Email Notifications, Zapier, Stripe, etc. The Professional plan also offers a no-coder-friendly option to set up API webhooks with pretty much any tool or software.

Can I start building my bot before my WhatsApp API access is approved?

Landbot’s special WhatsApp Test environment feature allows you to build and test your WhatsApp bot before your API application gets approved.This is possible because the testing channel is a closed one, and only allows communication between the Landbot interface and the phone number you associated with the test account. So you can already test your WhatsApp bot with your own phone, and have it ready to be published live to your users when the access is approved by WhatsApp.

Is it possible to create quick answers or buttons on WhatsApp for faster navigation?

Yes, with the Reply buttons feature you can create up to 3 buttons in a WhatsApp bot for quick replies, saving time and effort to the user of the bot. For more than 3 buttons, you can utilise the Keyword Options block to give a list of options and trigger keywords typed by the user.

What's the pricing for the WhatsApp chatbot? How many chats does it include?

The pricing depends on a few factors such as volume of monthly chats, number of agents, and more. Our most popular WhatsApp chatbot plan starts at €150/mo and includes 1000 chats per month. Extra chats beyond that have an additional cost.For large businesses looking for higher volumes, we offer custom plans as per requirements. Please check our pricing plans for more details about the benefits and features included.