Use Cases

Chatbot for Customer Service

Answer FAQs, provide 24/7 support, collect feedback, give assistance, manage refunds, and more. Automatically.

No card required
Customer Service Chatbot

Empowering 50,000+ businesses to easily build high-converting no-code chatbots.

metlife logo client
uber logo client
LG logo client
T systems logo client
loreal logo client

Use Chatbots for Customer Service

Build a frictionless support system.


Train a chatbot to respond and resolve all common customer queries and questions, freeing your customer service agents to focus on more complex issues.

The “Sorting Hat”

Leverage chatbots to gather initial info about support requests, classify their nature, and assess their urgency before sending them to a human agent in the right department.

How-To Guide

Offering a product or service that requires usage instruction and support? Forget long, dreadful manuals. Create a 24/7 guide that can provide personalized attention in a heartbeat.

Feedback & Reviews

Allow customers to submit reviews in a way that feels natural and comfortable. Use a bot to gather feedback on the web, WhatsApp, or Facebook Messenger. Get it done with pre-designed customer bot templates to create bots in minutes.

Refunds & Complaints

Not a sound refund system in place? Employ an intelligent service chatbot to assess liability and resolve refund queries promptly, on the spot, eliminating stressful wait times.


Provide “extra-mile” on-site services to your clients such as location information, discounts, or booking services such as transport, room service, wake-up call, and more.


Why Leverage Chatbots
for Customer Service?

Because it works...

Head of Digital Services at Liverpool City Council, reported ample time to value reduction on their Dialogflow NLP solutions. All thanks to out-of-the-box Landbot features that empowered them to build without coding.

We realized we’d need a virtual assistant, more than a chatbot, that could be available all the time to support our residents with up-to-date and consistent information.

William Costello

Head of Digital Services at Liverpool City Council

Natural Language Processing tools such as Dialogflow definitely helped us find information people needed and could rely on. With Landbot we reduced the Time to Value from 4 weeks to 24 hours!

Diego Nievas

CEO and co-founder of KumanuCare

Why Choose Landbot to Integrate a Customer Service Chatbot?

It’s fast & easy!

CEO of Kumanu Care reported ample time to value reduction on their Dialogflow NLP solutions. All thanks to out-of-the-box Landbot features that empowered them to build without coding.

How to Use Chatbots
in Customer Service?

Because it works...

Before discovering Landbot, Abler’s first bot development experiences included projects that stretched over 6 months & involved incredibly high costs which hindered business opportunities.

Some of the projects we often develop are self evaluation questionnaires, which we also use on our live coaching sessions. These are quite fast to build. Our first Landbot took me around 4 hours to set up.

Tuomas Mankki

Digital Solutions Director | Partner at Ablers Oy

How Can Landbot Improve Your Customer Service & Experience

Quick Development

Landbot’s no-code drag-and-drop interface boasting out-of-the-box features enables you to build conversational flows quickly and efficiently. Apply your CX and UI knowledge on the go - no coding intervention necessary.

No-Code Integrations

Offer exceptional customer support through seamless out-of-the-box or webhook integrations. Connect your bot to information databases like Airtable, CRMs like Salesforce, or natural language processing solutions like Dialogflow.

Friendly, Real-time Data Collection

Take advantage of the conversational nature of bot interactions and make data collection and feedback more intuitive and fun for all users. Better yet, export and update collected data in real-time, throughout the conversation.

Shorter Response Time

Add multiple agents to your Landbot account and arrange an instantaneous bot-to-human handoff. Use the real-time data to prioritize among queries. Easily focus the attention of your agents on more complex cases a bot cannot handle.

All-in-One Chat Manager

Landbot enables multiple-agent support through native Landbot live chat manager. Empower your support reps through unified access to all conversations on the web, messaging apps or your native app.

Automatic Personalized Journeys

Leverage the advantage of multiple conversation paths and let users personalized their journey by making their own choices along a guided path. Use the collected data to offer personalized support 24/7.

landbot nocode chatbot builder reviewslandbot nocode chatbot builder reviews

Check Out More Successful Use Cases

Lead Gen & Marketing

Engage leads, personalize journeys, nurture opportunities, and skyrocket your conversion rates. Yes. Chatbots can do that!


Provide personalized assistance, offer tailored recommendations, and process transactions in-chat.

HR & Comms

Improve your company’s talent acquisition, create a connected onboarding experience, and boost employee satisfaction

See All

Browse Landbot’s database of chatbot use cases to make the most of your conversational efforts.

Create Conversational Experiences at Scale anywhere/anytime

landbot logo white
linkedin logoinstagram logo
Copyright © 2021 HELLO UMI S.L.