Gone are the days when having a developer in your team was a must-have if you wanted to, well, develop anything for the web.
Nowadays, there is no shortage of no-code tools available to tackle all sorts of web development needs, such as building websites, apps, and even chatbots.
But what exactly are we talking about when it comes to no-code, and how can it be used to aid your chatbot development strategy?
What is No-Code?
By definition, no-code development is a type of web development that allows anyone, even non-developers, to develop software for the web using a visual interface instead of writing code. It works by translating the fundamentals of code into simple solutions, removing the need for any programming language knowledge. That is to say, the people who develop the tools do need to know how to code, but you don’t!
No-code solutions include drag-and-drop options, pre-built and pre-designed templates, and other features that enable people across different business sectors to easily fulfill their web development needs.
Regardless of the needs it addresses, no-code has played an essential role in changing the tech and business landscape no matter the demands it addresses. Not only does it contribute to even out the playfield between bigger corporations and smalls and medium companies, who find in no-code a more accessible option than a dedicated team of web developers, it also offers everyone a way of faster and more easily implementing tech solutions.
There’s no shortage of use cases for no-code out there in this wide web world of ours. Below are some of the most popular applications of no-code tools in business.
When you think of website or app development, who do you picture sitting behind the screen making it all possible?
I, for one, can’t help but think of web developers typing endless lines of code of which I understand about zero point five percent.
Such options allow you to build customized tools in a way that works best for you and your team and that would otherwise only be possible with coding knowledge.
Building automated workflows and connecting multiple applications have become almost synonymous with the modern-day business. Thankfully, there are no-code tools for that, too.
Zapier, for example, is one such tool that allows you to connect the apps you need for work via automation without the need for any coding or programming knowledge.
Up until a few years ago, developing and implementing a chatbot required knowing how to code and thus the task rested exclusively in the hands of developers.
But thanks — you guessed it — to no-code tools, chatbot development has become accessible to anyone who can get their hands on a no-code chatbot development platform.
No-Code in Chatbots
Chatbots have been raved about for some time now as being the ultimate solution to bringing business communications with customers to a new level of personalization and immediacy. The last two years in particular have brought about even more urgency in building and implementing chatbots, as a lot of companies experienced a forced transition or adaptation to a new digital reality.
In the midst of a time period that was overwhelming on so many levels for businesses, no-code chatbot development came through as an accessible solution to improve customer communications.
Thanks to no-code technology, people across different industries or businesses areas — customer support, sales, or marketing, to name a few — are now able to build sophisticated conversational assistants that can connect with customers in an instant and personalized fashion. Not just that, no-code chatbots are also quick to build and deploy (it can be done in 30 minutes or less), and they are just as easy to tweak and maintain.
Advantages of No-Code Chatbot Development
No-code chatbot development offers obvious advantages, some of which I have already mentioned. But alas, there is still more good to be said when it comes to this sort of platform.
Reduced Development & Implementation Times
No-code tools work by offering a visual interface where users can interact with pre-built templates or modules they can simply drag and drop to create the optimal solution for their business.
As a consequence, companies become more agile than ever before in building and implementing chatbots according to their needs. This includes not just the actual building of the bot, but also the testing process, as no-code tools make it easy to visualize the end result without the need for a complex testing environment.
Therefore, businesses not only cut down on development times, but they can also develop and deploy solutions on the spot according to their need that can then go live in a matter of hours or days, as opposed to weeks or months if coding is involved.
Hiring a single developer or a team of developers comes at a high cost, since they possess a very particular set of technical and complex skills. While some businesses can afford it, and can’t really afford to go without such a team, other smaller companies might find in it an obstacle to their growth.
No-code solutions represent a way to work around this cost-related problem, without compromising the quality of the end-result.
Pre-Built Customizable Templates
We already know that no-code tools work by offering users drag-and-drop functionality that are easy to work with. Chatbots can thus be effortlessly built from scratch, but they can also be built on pre-made templates.
No-code solutions often offer templates for different use cases — lead generation, basic customer support, product suggestions, surveys, and much more — so that the task of building a chatbot can smoothly be taken on by anyone.
This doesn’t mean that all chatbots built with no-code tools will look the same. Even if they are pre-built, these templates are customizable according to your needs or brand image, giving users the option to adjust the text and colors and adding emojis, GIFs, and almost anything else you can think of.
No Need for Developers: Anyone Can Do It!
Removing the need for developers to be involved in chatbot creation and deployment offers advantages when it comes to speed and cost. It also means, as mentioned above, that anyone in any team can take on that task.
As a result, teams become more independent and find a new freedom in experimenting with chatbots and putting them to use whenever and wherever they see fit.
No-Code is Here to Stay
Even though no-code tools have made their way to the spotlight only relatively recently, it is safe to say they’re here to stay.
After giving companies of all sizes and business areas access to tools and functionalities they might otherwise not be able to invest in, no-code has really found its spot in the tech world.