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Chatbot-to-Human Handoff Video Tutorial (No Coding)
Learn to set up the Human Takeover block in your Landbot account to assign agents and provide personalized assistance to customers.
With the Human Takeover block, you can assign online agents to take over chatbot conversations with customers.In this tutorial, you will learn how to set up the Human Takeover block in your Landbot account. We'll cover how to select the agents to assign and how to customize the system messages that appear when an agent takes over a conversation.
We'll also cover the different agent statuses - online, offline, and busy - and what happens when the Human Takeover block is triggered under each status.You'll learn how to manually assign chats to agents who are offline or busy, and how to set up rules for assigning chats in the preferences section of your account.
Finally, we'll show you what happens visually when an agent takes over a conversation, including how the avatar and header change to show the agent's name and your company's name.
Overall, this tutorial is a comprehensive guide to using the Human Takeover block in Landbot. You'll learn everything you need to know to provide personalized assistance to your customers and take your customer service to the next level.
00:00 Intro
00:00 How to set it up
00:46 Agent’s status
00:50 Online
01:18 Offline
02:19 Busy
02:30 Visual changes when an agent take the conversation
03:00 Recap
Key takeaways
- How to set up the Human Takeover
- Agent statuses
- Visual changes when an agent take the conversation
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Please note that 'Variables' are now called 'Fields' in Landbot's platform.
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