- Provide Exceptional Customer Support
WhatsApp can help you service your customers instantly, wherever they are.
- OTTO, an eCommerce company, observed a 15% decrease in Average Handle Time for simple customer requests, compared to email.
- StashAway, a digital wealth management platform, lowered agent wait times for customer replies by 50% and handles 80% more tickets per agent than before.
- Bring Invoicing & Delivery Updates into 2020
Send purchase invoices, bill details, shipment details or automated delivery updates or any other kind of reminders (events, tasks, deadlines)
- ShopClues, an online marketplace, integrated the WhatsApp to improve the way customers receive updates related to their order, resulting in 23% more tracking page visits versus SMS notifications and a 57% increase in new orders per message sen
- Make Navigation & Discovery Fun
Design your bot to understand consumer requests to let them explore and navigate through your product offering from their comfort zone.
- Sefamerve, a fashion eCommerce company, used WhatsApp chatbot to engage with customers more efficiently. The brand experienced a 70X increase in monthly chat sessions and 13% of Sefamerve customers used WhatsApp to search for products and make purchases in the first month of operation.
- Foster Customer Relationships
Contact, connect and interact with potential and existing clients in a way that feels natural.
- PlayKids, a global education platform for children, used WhatsApp to foster relationships and offer better service to customers resulting in a decrease in its number of lapsed subscribers by 90% and a 40% increase in message open rate, compared to email.
- Be Where Your Customers Are
Notify and engage with clients where they feel at home.
- Klook, leading travel booking platform, offered clients an easier way to receive order updates and other information securing a 63% higher opt-in rate for WhatsApp notifications (compared to push notifications from the app) and increasing customer retention rates by 40%.
- Let Leads “Generate Themselves”
Collect and qualify leads integrating your WhatsApp bot with existing tools.
- Landbot, a no-code chatbot builder and WhatsApp solution provider, used a click-to-WhatsApp campaign to collect potential leads resulting in a 300% increase in the conversion rate.